American Hospital of Paris, France
Until 2009, the hospital was relying on a battery of tape recorders that doctors used to dictate medical reports: aging material that was causing more and more delays. “5 to 10 days were typically required from dictation to signature”, says Dalila Kharkhouch Marzet, Medical Records Director. The hospital therefore decided to switch to digital, outlining the following key requirements:
A TRULY COMPREHENSIVE SOLUTION
After evaluating the different solutions available on the market, the hospital chose to partner with Crescendo “because they were the only supplier out there offering an end-
The system was first deployed in 2009 under close-
“Training and roll-
A 40% PRODUCTIVITY BOOST
By standardising letters and forms and pooling secretarial resources, Crescendo allowed the hospital a 40% productivity gain. Secretaries can now relay each other in case of sick leave of holidays. As a result, average turnaround went from 5 days down to 24h and less.
Last but not least: the fact that doctors and secretaries now share a standardized user interface translates into massive efficiency gains for the IT Department. Instead of dealing with several products coming from several suppliers, they now have one system to manage.
Established in 1906, The American Hospital of Paris is a not-
With 145 in-
"Crescendo is THE one-
Dalila Kharkhouch Marzet, Medical Records Director