Crescendo Website

DigiPlayer-IP Troubleshooting

Cannot connect to license server.

The first thing to ascertain is whether or not this is affecting any other workstation, if it is there is most likely a central system problem and nothing wrong with this particular workstation.

In the event other workstations are working OK work through the following steps in order:

  • Check the Name or IP Address that this workstation is trying to connect to through the registry is correct (HKLM\Software\Crescendo\CWAS\Server1: Address)
  • Change the Address entry in the registry to the IP Address.
  • Ensure the Name or the IP resolve correctly (if you ping the name do you get a reply from the correct IP and vice versa)
  • Log off of the workstation (this will disconnect all active connections) and log back on, try to access the Crescendo share through the UNC path to see if you can authenticate, if it asks for a username or password the client and server machine have an authentication problem.
  • Check that Microsoft DCOM is enabled on this workstation through component services.

If other workstations are getting the same message ensure the central Crescendo server is turned on and available on the network.

You are only able to run one instance of DigiPlayer-IP

This message is displayed if one or more of the application processes/tasks are already running. The following is a list of all processes/tasks that must be fully closed for the application to launch, using Task Manager end these processes/tasks and try launching the application again;

  • DigiPlayer-IP.exe
  • CSCAudio.exe
  • CREMIS.exe
  • VoiceBar.exe

Your user ID and password is invalid

You will receive this message on the login screen if:

  • Your User ID and/or Password is invalid – Try a User ID/Password that you know works.
  • You are entering your User ID and/or Password into the wrong application – Ensure you are launching the correct application from your desktop.
  • The CSCAudio.exe process/task is running in the background. – End the process/task using Task Manager.
  • There is a central server problem and the database cannot be contacted – Try restarting the central server machine or contact Crescendo.

A user with the same ID is already logged in

You will receive this message at login if:

  • Someone is already using this User ID on another computer, each User ID can only be used on one computer at a time.
  • You have crashed out of the application on another computer and the server has not disconnected your session yet – If no user input is received from the originating workstation within 15 minutes a connectivity reset will occur, after this the user will be able to logon from any workstation.
  • There is a central server problem and the database cannot be contacted – Try restarting the central server machine or contact Crescendo.

An unhandled exception has occurred in your application.

The error is generated by the .NET Framework error and is usually resolved by one of the following:

  • Close down the application error and any dictation system process that is still running, go to Start → Run and type %APPDATA%, when the window opens locate the Crescendo folder and rename it to something else (anything you like), close the window and try the login process again.
  • Find Crescendo DigiScribe-XL in the Add/Remove Programs area, click Change or Modify and then Repair the installation and try the login process again.
Last Updated October 04, 2019

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