Incorporating data protection (incl. GDPR)
by Crescendo Systems Ltd
Crescendo understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, crescendosystems.co.uk will only collect and use personal data in ways that are described here, and in a manner that is consistent with Crescendo’s obligations and your rights under the new GDPR laws.
1. WHAT DOES THE POLICY COVER
2. WHAT DATA WE COLLECT
Depending upon your use of crescendosystems.co.uk, Crescendo may collect some or all of the following personal and non-personal data:
contact information such as email addresses and telephone numbers;
demographic information such as postcode, preferences and interests;
3. HOW DO WE USE YOUR DATA
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. Crescendo will comply with obligations and safeguard your rights under the GDPR at all times. For more details on security see section 4, below.
Crescendo’s use of your personal data will always have a lawful basis, either because it is necessary for the performance of a contract with you, because you have consented to the use of your personal data (e.g. by subscribing to emails), or because it is in Crescendo’s legitimate interests. Specifically, Crescendo may use your data for the following purposes:
Supplying products and services to you (please note that Crescendo require your personal data in order to enter into a contract with you);
Personalising and tailoring products and services for you;
Replying to emails from you;
Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by notifying Crescendo in writing, by email or selecting the unsubscribe option available in the email campaign.
With your permission and/or where permitted by law, Crescendo may also use your data for marketing purposes which may include contacting you by email, telephone and post with information, news, and offers on products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that your rights are protected and comply with obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
You have the right to withdraw your consent to Crescendo using your personal data at any time and to request that your information be deleted.
Crescendo does not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
Your data will be kept indefinitely if you are still the active account manager and have not explicitly stated that your information be deleted.
4. HOW & WHERE DO WE STORE YOUR DATA?
Crescendo will only keep your personal data for as long as needed in order to use it as described above in section 3, and/or for as long as Crescendo have your permission to keep it.
Your data will only be stored in the UK.
Data security is very important to Crescendo, and to protect your data suitable measures have been put into place to safeguard and secure data collected through crescendosystems.co.uk.
5. DO WE SHARE YOUR DATA?
Subject to section 5.2, Crescendo will not share any of your data with any third parties for any purposes.
In certain circumstances, Crescendo may be legally required to share certain data held, which may include your personal data, for example, where Crescendo are involved in legal proceedings and need to comply with legal obligations, a court order, or a governmental authority.
Crescendo may share your data with third party companies for software licensing, this includes subsidiaries and holding company and its subsidiaries.
Crescendo may sometimes contract with third parties to supply products and services to you on Crescendo’s behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, Crescendo will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Crescendos’ obligations, and the obligations of the third party under the law.
In certain circumstances, Crescendo may be legally required to share certain data held, which may include your personal data, for example, where Crescendo are involved in legal proceedings, where Crescendo are complying with legal requirements, a court order, or a governmental authority.
6. HOW CAN YOU CONTROL YOUR DATA
When you submit personal data via crescendosystems.co.uk you may be given options to restrict the use of your data. In particular, Crescendo aim to give you strong controls on the use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in emails and at the point of providing your details).
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.